Status Report and our COVID-19 Approach
May 15th UPDATE:
In accordance with the British Columbia Government and the BC Centre for Disease Control and Phase 2 of the BC Restart Plan, BC Greenhouse Builders is preparing to welcome staff back to the office in the next two weeks. As such, we are asking that any customers wishing to visit our showroom request an appointment as members of the public will be limited due to the numbers of employees in the building and ability to properly socially distance. Please contact email@example.com or call 604-882-8408 to make an appointment. If you require greenhouse parts or accessories, please call the office and we can arrange shipping whenever possible.
With great appreciation, we are continuing to manufacture and ship greenhouses daily. Our production lead time is approximately 7 weeks for a level 1 or level 2 standard greenhouse. Please contact our team for more details.
March 15, 2020 – As many of you know, we are a family business. While we have experienced many professional and personal challenges in our almost 70 years, this is new for us. We are sending hope that this pandemic is over quickly and that you are your loved ones are not greatly impacted.
Some of you may be wondering how the current crisis impacts your orders or future plans for a greenhouse. This is what we know now and please understand that things are fluid and seem to be changing by the day. We will continue to respect public health and government guidelines and help you with your future plans as needed.
As the situation around the COVID-19 (coronavirus) continues to evolve, BC Greenhouses Builders are taking steps to protect our customers, employees and vendors. We are closely monitoring the situation and here are some details about how our team is responding:
- Our Canadian government deemed our industry as an essential service due to our ability to positively affect the food supply chain for hobby and commercial greenhouse customers.
- Currently the Canadian government confirms that our border remains open for commercial trucks and greenhouse deliveries will continue.
- We are staggering production shifts to reduce people on the floor and sanitizing equipment before and after each shift.
- Members of our administration and production administration team are working from home and have full capacity to access our servers.
- Our team has reviewed guidelines and enacted measures to ensure safety of all packaged materials for deliveries.
- Our greenhouse showroom is currently open for parts, accessories and greenhouse consultation by appointment only.
Our channels of communication remain open:
Sales: The best way to reach our sales team is by email at firstname.lastname@example.org and we can set up a time to call you to discuss your project.
Technical Support: For installation support, you can call 1-888-391-4433 or 604-882-8408 or email email@example.com
Accounting: Call 1-888-391-4433 or 604-882-8408 or email firstname.lastname@example.org
You may have noticed that we are promoting a spring sale on our website. We thought long and hard about whether to continue with those plans. Given that things in the world are changing every day, it has been challenging to know what to do. What we do know is that it takes quite a bit of time to plan a greenhouse and that our email inboxes are very busy with customers wanting to connect. We decided to offer the sale to those customers already in our database and to those who organically visit our site. We will not be publicly promoting our sale and welcome all inquiries at this time.
From now until the end of April, we are offering $400 off almost every greenhouse as well as 50% off all single side vents in any glazing. You can send us a note here: https://www.bcgreenhouses.com/greenhouse-sale/
As mentioned, our sales team is working remotely and there are many steps we take before production even begins like greenhouse selection, design, greenhouse drawings, cut lists, engineering if required and more. We sincerely hope that you and your families remain healthy and we remain hopeful that the situation resolves quickly for all.
BC Greenhouse Builders